What Havra is responsible for, and what it is not
This page explains the limits of what Havra provides when you use optional modules and the third-party services connected to your website. It is written in plain language. Your signed agreement with Havra, and the current version of the Havra Terms of Service, are the binding documents.
Modules are optional add-ons
Modules are optional add-ons to your Havra website. You choose which ones to turn on. Prices for modules can change. Havra gives written notice before a price change takes effect on your account, and you can turn a module off before the new price applies.
Availability depends on your plan
Not every module is available to every client. Availability depends on the plan you are on and the hosting and infrastructure your site runs on. Some modules need another module to be active first. Havra tells you when that is the case before anything is turned on.
Third-party services
Some modules connect to services Havra does not operate, including PayPal, Stripe, email providers, and domain registrars. Those services are governed by their own terms, privacy policies, and fees. Havra does not process, hold, or move client funds. Donations and payments go directly from the payer to the account you connect, and the provider, not Havra, is responsible for settlement, refunds, disputes, and statements. If a third-party service changes, degrades, or ends, Havra will help you adapt but cannot guarantee that service.
Your content and your compliance
You are responsible for the content you publish through any module, including its accuracy, its legality, and your right to use it. You are also responsible for your own legal, tax, and fundraising compliance, including any registrations, disclosures, receipts, or reporting your jurisdiction requires. Havra provides tools, not legal, tax, or fundraising advice.
Uptime
Havra works to keep your site and modules available and monitors them continuously. Unless a service level agreement is written into your client agreement, uptime is provided on a best-effort basis and Havra does not guarantee uninterrupted availability.
Data retention after a module is turned off
When a module is turned off, access ends that day and the data in it is kept for 90 days. In that window you can request an export or ask to turn the module back on. After 90 days the data is removed. If a payment fails, the module is paused, not removed, and nothing is deleted while it is paused.
Which document controls
If anything on this page conflicts with your signed agreement or the current version of the Havra Terms of Service, the agreement and the Terms control. Questions go to hello@havra.co. See also Havra Modules and the Terms of Service.